Payments and trip changes

Cancellation and Refund Policy

This policy explains how cancellations, wallet refunds, online payment refunds, cash ride dues, and driver settlement records are handled in PathikGo.

Cancellation before driver assignment

Riders can normally cancel a requested ride before a driver accepts it. If no driver accepts a ride within the matching window, the rider may keep waiting, add a fare boost, or cancel and book again.

Cancellation after driver assignment

Cancellation availability depends on ride status, driver movement, arrival, pickup, and platform rules. A cancellation fee may apply when a driver has already accepted or arrived.

Wallet refunds

Eligible wallet-paid ride refunds are returned to the rider wallet. Wallet balances can be used for future rides where wallet payment is enabled.

Card and UPI refunds

Eligible refunds for card or UPI payments are processed through the payment provider. Bank processing time can vary after a refund is initiated.

Cash rides

For cash rides, riders pay the driver directly only when the app shows cash as the selected method. Platform commission or fee due from the driver is tracked separately and settled through the admin settlement workflow.

Online-paid rides and driver payout

When a rider pays by wallet, card, or UPI, the rider should not pay cash to the driver. Driver earnings are recorded as pending payout, and admin settlement releases the driver amount to the approved payout destination.

Disputes

For refund, cancellation, or fare disputes, create a support ticket in the app or email support@pathikgo.com with ride route, date, payment method, amount, and screenshots if available.