Last updated: July 12, 2026

Terms of Service

These Terms govern use of PathikGo by riders, drivers, and account holders. By using the app or website, you agree to follow these rules and all applicable laws.

Eligibility and accounts

• You must provide accurate account information and keep your login credentials secure.
• Rider and driver accounts are separate from admin accounts. Public signup is available only for riders and drivers.
• Drivers must submit required documents and wait for approval before accepting rides.
• We may suspend, restrict, or delete accounts that violate these Terms, safety rules, payment rules, or law.

Ride booking

Riders can choose pickup, dropoff, vehicle type, timing, fare option, and payment method before requesting a ride. Fare estimates may change because of route, waiting, boost, tolls, cancellation, discounts, or platform rules shown in the app.

Driver responsibilities

• Drivers must keep profile, vehicle, document, and payout details accurate.
• Drivers should collect cash only when the app shows cash collection guidance.
• For wallet, card, or UPI-paid rides, driver earnings are handled through platform settlement and released to the approved payout destination.
• Drivers must follow traffic laws, safety expectations, and platform instructions shown during the trip.

Payments, wallet, and platform fee

PathikGo supports cash, wallet, card, and UPI payment flows. Cash rides may create platform commission dues from drivers. Online-paid rides may create pending driver payouts. Admin settlement tools are used to reconcile platform dues and driver payouts.

Cancellations and refunds

Cancellation eligibility, fees, wallet refunds, and payment reversals depend on ride status, driver assignment, timing, and platform policy. See the Cancellation and Refund Policy for more detail.

Safety and conduct

• Do not use the service for unlawful, unsafe, abusive, fraudulent, or harmful activity.
• Respect riders, drivers, support agents, and admin staff.
• Report safety concerns, incorrect fares, payment disputes, or support issues promptly.

Service availability

We may update, pause, restrict, or discontinue features as needed for security, maintenance, legal compliance, or product improvement. We are not responsible for delays caused by network issues, device issues, map provider outages, payment provider outages, road conditions, or driver availability.

Contact

For account, trip, or payment help, contact support@pathikgo.com.