Account and data deletion
Delete your PathikGo account
Riders and drivers can request account deletion from this page. This page is intended for app store review, web users, and anyone who cannot access the app.
How to request deletion
- Email support@pathikgo.com from your registered email address.
- Use the subject line: PathikGo Account Deletion Request.
- Include your registered name, phone number, role, and whether you are a rider or driver.
- Drivers should mention if any payout, cash collection, document review, or settlement is still pending.
What is deleted
- Login access and active sessions.
- Profile information that is no longer required for legal, payment, tax, safety, or fraud-prevention reasons.
- Push notification token and non-essential device records.
- Profile photo and optional profile details where technically and legally possible.
What may be retained
We may retain ride records, payment records, settlement ledger entries, support records, driver document review history, fraud/safety records, and tax/accounting records where required by law, needed to resolve disputes, or needed to protect riders, drivers, and the platform.
Processing time
We normally acknowledge deletion requests within 7 days. Eligible account data is deleted or anonymized within 30 days after verification, unless a longer retention period is required for legal, safety, payout, settlement, or dispute reasons.
After deletion
Once deletion is complete, you may lose access to ride history, wallet records, payout records, support tickets, and account recovery. If you create a new account later, previous data may not be restored.