Last updated: July 12, 2026
Privacy Policy
This Privacy Policy explains how PathikGo collects, uses, shares, and protects information when riders and drivers use our ride booking apps, website, wallet, payment, support, and notification features.
Information we collect
- Account details such as name, email, phone number, role, profile photo, city, emergency contact, and login/session information.
- Driver onboarding details such as vehicle information, driving documents, approval status, payout UPI ID, and account holder name.
- Ride details such as pickup, dropoff, route, distance, duration, fare, payment method, ride status, cancellation reason, ratings, feedback, and support requests.
- Location data used to detect pickup location, show nearby drivers, estimate fare, assign drivers, and provide live trip updates while a ride is active.
- Payment and wallet records such as wallet balance, top-ups, refunds, platform fees, driver payout ledger entries, settlement references, and payment status.
- Device and notification data such as push tokens, device type, notification preferences, and basic logs needed for security and reliability.
How we use information
- To create accounts, verify users, approve drivers, and keep accounts secure.
- To estimate fares, match riders with nearby drivers, process ride requests, and show ride progress.
- To process wallet, card, UPI, cash, refund, commission, payout, and settlement workflows.
- To provide support, safety alerts, fraud prevention, service updates, and push notifications.
- To improve app reliability, fix bugs, review abuse, comply with law, and operate the platform.
How we share information
We share only the information needed to complete a ride or operate the service. Riders may see assigned driver name, vehicle details, rating, contact status, and live approach status. Drivers may see rider pickup, dropoff, ride fare, payment collection guidance, rider name, and trip support information. We may also share data with payment processors, cloud hosting providers, notification providers, analytics/security tools, and legal authorities when required.
Location permission
Location access is used for pickup detection, map pin adjustment, driver matching, live ride tracking, fare estimation, and safety. You can disable location permission in your device settings, but some booking and tracking features may not work correctly.
Retention and deletion
We keep account, ride, payment, support, and settlement records for as long as needed to provide the service, resolve disputes, prevent fraud, meet tax/accounting obligations, and comply with law. You can request account deletion at /delete-account/. Some transaction, safety, and settlement records may be retained where legally required.
Security
We use access controls, authenticated APIs, hashed passwords, restricted admin tools, and operational review processes to protect user data. No online service is perfectly secure, so users should keep passwords private and report suspicious activity quickly.
Children
PathikGo is intended for users who can legally enter into a ride service agreement. We do not knowingly collect personal information from children.
Your choices
- Update profile details inside the app.
- Disable push notifications from device settings.
- Disable location permission from device settings.
- Request account deletion or data support through the account deletion page.
Contact
For privacy questions, contact support@pathikgo.com. For urgent safety concerns, contact safety@pathikgo.com.