App support
Support
Use this page when you need help with PathikGo rider accounts, driver accounts, ride booking, payments, wallet balance, payout destination, documents, or safety concerns.
Email support
support@pathikgo.com
General help, account issues, ride issues, wallet, refunds, and app access.
Safety support
safety@pathikgo.com
Urgent trip safety, misconduct reports, emergency follow-up, and driver/rider safety review.
Driver payout help
payouts@pathikgo.com
Driver payout destination, pending settlement, UPI verification, and platform fee questions.
In-app support
Logged-in riders and drivers can open the Support tab inside the app to create a support conversation. Trip-specific reports should be created from the trip card when possible so the support team receives ride context automatically.
What to include
- Your registered phone number or email.
- Ride route, date, and approximate time.
- Payment method and payment reference if available.
- Screenshots or document details when the issue is about documents, wallet, payout, or payment.
Response targets
- Safety concerns: initial response as soon as possible.
- Payment, wallet, and payout issues: normally reviewed within 2 business days.
- General account help: normally reviewed within 3 business days.
Related pages
Review our Privacy Policy, Terms of Service, Account Deletion, and Cancellation and Refund Policy.